Privacy Policy

1. Who We Are

This Privacy Policy applies to TechPulse Solution, a sole proprietorship registered in Malaysia (Business Registration No. 202403067632 / KT0565483-A), with its principal place of business at No 30, Jalan Bukit Kempas 2/3, Taman Bukit Kempas, 81200 Johor Bahru, Johor, Malaysia.

We provide IT consultancy and software development services to clients globally. This policy explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and, where applicable, the EU General Data Protection Regulation (GDPR).

2. Data We Collect

We collect personal data through the following channels:

• Discovery call bookings via Calendly: your name, email address, and any details you provide in the booking form.
• Direct email enquiries: your name, email address, company name, and any information you choose to share.
• Payment processing via Stripe: billing name, email address, and payment method details. We do not store full card numbers — these are handled directly by Stripe.
• Website analytics via Google Analytics: anonymised usage data including pages visited, browser type, device, and approximate location. No personally identifiable information is collected through analytics.
• Client project access: when engaged for development work, our engineers may access client-provided systems (repositories, staging environments, databases). This access is governed by the terms of the client engagement agreement and handled with strict confidentiality.

3. How We Use Your Data

• To respond to enquiries and schedule discovery calls.
• To deliver and manage our engineering services.
• To process invoices and payments.
• To improve our website and user experience through analytics.
• To comply with legal obligations.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Third-Party Services

We use the following third-party platforms that may process your data:

• Calendly — for scheduling discovery calls. Subject to Calendly's Privacy Policy.
• Stripe — for payment processing. Subject to Stripe's Privacy Policy. Stripe is PCI-DSS compliant.
• Google Analytics — for website analytics. Data is anonymised and subject to Google's Privacy Policy. You may opt out via your browser's cookie settings.

5. Cookies

Our website uses cookies for analytics purposes (Google Analytics). These are non-essential cookies. By continuing to use our website, you consent to the use of analytics cookies. You may disable cookies at any time through your browser settings. Essential cookies required for basic website function are always active.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Enquiry data is retained for up to 12 months. Client project data is retained for the duration of the engagement plus 2 years thereafter for legal and audit purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the data we hold about you.
• Correction: request correction of inaccurate data.
• Deletion: request deletion of your personal data.
• Objection: object to the processing of your data.
• Portability (GDPR): request your data in a machine-readable format.
• Withdraw consent: at any time, where processing is based on consent.

To exercise any of these rights, contact us at techpulsesolutionmy.adm@gmail.com. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All client system access by our engineers is subject to confidentiality agreements and conducted through secure, access-controlled channels.

9. International Transfers

TechPulse Solution is based in Malaysia. If you are accessing our services from the European Union or United Kingdom, your data may be transferred to and processed in Malaysia. We take appropriate steps to ensure such transfers comply with applicable data protection laws, including implementing standard contractual safeguards where required under GDPR.

10. Governing Law

This Privacy Policy is governed by the laws of Malaysia, including the Personal Data Protection Act 2010. For EU data subjects, we additionally comply with the requirements of the General Data Protection Regulation (GDPR) where applicable.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us at: