Terms of Service

1. Parties

These Terms of Service ("Terms") constitute a legally binding agreement between TechPulse Solution(Business Registration No. 202403067632 / KT0565483-A), a sole proprietorship registered under the laws of Malaysia, with its principal place of business at No 30, Jalan Bukit Kempas 2/3, Taman Bukit Kempas, 81200 Johor Bahru, Johor, Malaysia ("TechPulse", "we", "us") and the individual or entity engaging our services ("Client", "you").

By engaging our services or accepting a proposal from TechPulse Solution, you agree to be bound by these Terms.

2. Services

TechPulse Solution provides IT consultancy, software development, and related engineering services including but not limited to mobile application development, web application development, backend engineering, API development, UI/UX implementation, and ongoing technical support, as well as AI-tools training workshops and coaching for teams.

The specific scope, deliverables, and pricing for each engagement will be confirmed in writing prior to commencement of work via a separate Scope of Work or proposal document.

3. Engagement & Onboarding

All engagements begin with a discovery call to assess the Client's requirements and technical environment. TechPulse reserves the right to decline any engagement at its discretion.

Upon agreement, work begins on the agreed start date. For project engagements, the milestones, deliverables and payment schedule are set out in the proposal. For ongoing support ("Care") retainers, the first billable period begins on the agreed start date. Workshops and coaching sessions are confirmed once the booking is accepted in writing and the booking invoice is paid.

4. Payment Terms

• Project work is billed by milestone as set out in the proposal, with a deposit payable before work starts and the balance on delivery of each milestone.
• Care retainers are billed monthly in advance, invoiced on the 1st of each month.
• Workshops and coaching are invoiced on booking and payable before the first session.
• Invoices are due within 7 calendar days unless the proposal states otherwise.
• Accepted payment methods: bank transfer and Stripe (credit/debit card).
• Late payments beyond 14 days may result in suspension of services until the outstanding balance is settled.
• All fees are quoted in Malaysian Ringgit (MYR) unless otherwise agreed. International clients may be invoiced in USD at the prevailing exchange rate.
• There are no setup fees, time-tracking charges, or hidden surcharges.

5. Termination & Notice

For project engagements, either party may end the engagement by providing 14 days' written notice via email. Work completed up to the end of the notice period is payable, and TechPulse will hand over all deliverables and source code for the milestones paid to date. For Care retainers, either party may terminate with 30 days' written notice; services continue during the notice period and the final month's retainer remains payable in full. Workshop bookings may be rescheduled once free of charge with at least 5 working days' notice.

TechPulse reserves the right to terminate immediately in the event of non-payment, abusive conduct towards team members, or a request to engage in illegal or unethical activity.

6. Intellectual Property & Code Ownership

Upon full payment of all outstanding fees, the Client owns 100% of all work product produced by TechPulse under the engagement, including but not limited to source code, designs, documentation, and infrastructure configurations.

TechPulse retains no licence, right, or claim over any deliverables once payment is received. The Client is free to use, modify, distribute, or transfer the work product without restriction.

TechPulse may use the existence of the engagement for portfolio and marketing purposes (e.g. listing the Client's product name as a case study) unless the Client requests otherwise in writing.

7. Confidentiality

Both parties agree to keep confidential all proprietary information, trade secrets, technical details, business strategies, and client data disclosed during the course of the engagement ("Confidential Information").

This obligation applies to:

• All source code, repositories, and technical documentation provided by the Client.
• Access credentials, API keys, and environment configurations.
• Business plans, roadmaps, and unreleased product information.
• End-user data and any personally identifiable information belonging to the Client's users.

Confidentiality obligations survive termination of the engagement for a period of 3 years. A separate NDA may be signed upon request before the discovery call at no additional charge.

8. Client Data & System Access

When engineers access Client production systems, databases, or user data as part of the engagement, TechPulse commits to:

• Accessing only the systems and data necessary to perform the agreed work.
• Not copying, exporting, or retaining Client user data beyond what is operationally required.
• Following secure access practices (e.g. using provided credentials, not sharing access).
• Notifying the Client promptly of any suspected data breach or security incident.

9. Limitation of Liability

To the fullest extent permitted by applicable law, TechPulse's total liability to the Client for any claim arising out of or in connection with the services shall not exceed the total fees paid by the Client to TechPulse in the 3 months immediately preceding the event giving rise to the claim.

TechPulse shall not be liable for any indirect, incidental, consequential, or special damages, including but not limited to loss of revenue, loss of data, or business interruption.

10. Warranties

TechPulse warrants that:

• Services will be performed with reasonable skill and care by qualified engineers.
• Deliverables will materially conform to the agreed Scope of Work.
• We hold the rights to provide the services and the work product will not infringe any third-party intellectual property rights.

Except as expressly stated above, services are provided "as is" without any other warranty, express or implied.

11. Independent Contractor

TechPulse and its engineers operate as independent contractors. Nothing in these Terms creates an employment relationship, partnership, or joint venture between TechPulse and the Client. TechPulse engineers are not employees of the Client and are not entitled to employee benefits.

12. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Malaysia. Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation between the parties.

If the dispute cannot be resolved within 30 days of written notice, it shall be submitted to the exclusive jurisdiction of the courts of Malaysia.

13. Changes to These Terms

TechPulse reserves the right to update these Terms at any time. Clients with active engagements will be notified of material changes via email at least 14 days before they take effect. Continued engagement after the notice period constitutes acceptance of the updated Terms.

14. Contact

For any questions regarding these Terms, contact us at: